Date Posted: 04/29/2026
Hiring Organization: Rose International
Position Number: 500567
Industry: Pharmaceutical/Healthcare
Job Title: Application Technical Specialist
Job Location: Smithfield, RI, USA, 02917
Work Model: Onsite
Shift: Mon-Fri 8-hour shift that could fluctuate to accommodate day/night projects and different time zones
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 17.00
Max Hourly Rate($): 17.00
Must Have Skills/Attributes: Application Support, Help Desk, Microsoft Excel, Microsoft Outlook, Microsoft Word, Troubleshooting
Experience Desired: Experience in: Technical support, IT helpdesk, (1 yrs); Basic troubleshooting experience (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education
• High school diploma or GED.
Required Qualifications / Skills / Experience
• Minimum 1 year of relevant experience in: Technical support, IT helpdesk, Call center (technical environment preferred)
• Basic troubleshooting and problem-solving skills
• Ability to handle inbound and outbound calls professionally
• Ability to multitask across multiple projects simultaneously
• Proficiency in: Microsoft Outlook, Microsoft Word, Microsoft Excel
Preferred Qualifications / Skills / Experience
• IT hardware installation or support
• Supporting field technicians or vendors
Application Technical Specialist Overview
The Application Technical Specialist supports large-scale technology rollout projects by providing first-level technical assistance to field technicians, vendors, and contractors implementing hardware and systems in retail locations. This is a technical call center role (non-customer facing) where the specialist handles inbound and outbound calls, troubleshoots issues in real-time, and ensures proper execution of technology implementations. The role also involves updating tracking systems, validating system changes, and coordinating across multiple projects running in different time zones.
Job Duties
• Provide first-level support to field technicians and vendors during installations
• Troubleshoot hardware and system-related issues
• Ensure adherence to implementation protocols and procedures
• Handle inbound calls via queue and make outbound calls as needed
• Communicate clearly and professionally with technicians and stakeholders
• Support multiple rollout projects simultaneously
• Update internal tracking applications with issue details and resolutions
• Perform system validations and data updates
• Communicate updates via:
• Email
• Excel
• Internal tools
• Support technology rollout initiatives across multiple locations
• Adapt to changing priorities and schedules
• Work across different time zones and project timelines
Specific Details to Call Attention To
• NOT a customer service role (supports technicians/vendors only)
• Requires technical troubleshooting + communication skills
• Shift flexibility is mandatory
• Multi-project environment? must handle high multitasking
• Entry to mid-level role (1+ year experience acceptable)
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
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