Date Posted: 01/27/2026
Hiring Organization: Rose International
Position Number: 496151
Industry: Manufacturing
Job Title: Cloud Application Support Analyst
Job Location: Chicago, IL, USA, 60603
Work Model: Onsite
Shift: Chicago or Peoria office ( hybrid schedule 2x days - could go 5 days in office in the future)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 53.00
Max Hourly Rate($): 55.00
Must Have Skills/Attributes: Application Support, AWS, Jenkins, Python, Snowflake, SQL
Experience Desired: Experience in Application Support for cloud-based applications. (4 yrs); Extensive hands-on experience with: EC2, S3, VPC, Route 53, RDS, CloudFormatio (4 yrs)
Required Minimum Education: Bachelor’s Degree
Job Description
Required Education
• Option 1: A Bachelor's or Master's degree with 2-4 years of relevant application support experience.
• Option 2: No degree, but a technical certification with 6+ years (preferably 8+ years) of relevant application support experience.
Required Skills
• Application Support & SRE: Minimum 2-4 years of experience in Application Support for cloud-based applications. Experience in a Site Reliability Engineering (SRE) role focused on availability/performance.
• AWS Services: Extensive hands-on experience with: EC2, S3, VPC, Route 53, RDS, CloudFormation, DynamoDB (NoSQL), Lambda, CloudWatch, IAM, ELB, EBS, ECS, SQS, SNS.
• Databases: Expertise with relational databases, querying, and reporting. Snowflake experience is highly preferred.
• Troubleshooting: Strong experience troubleshooting issues related to UI, API, and data flow.
• Monitoring Tools: Experience with tools like AppDynamics, Grafana, or ThousandEyes.
• Scripting & Automation: Required proficiency in Python. Working experience with PowerShell, SQL, and JSON.
• CI/CD & Data Ops: Familiarity with ADO (Azure DevOps) pipeline framework. Background in data management, data engineering, or data operations.
Key Responsibilities:
• Triage and resolve application support tickets within defined Service Level Agreements (SLAs).
• Perform critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
• Proactively identify, manage, and document issue resolutions, providing follow-up communication to requestors.
• Participate in application availability and performance monitoring.
• Develop scripts (Python/PowerShell) and automation tools to better detect, correct, and prevent application issues.
• Develop and enhance monitoring and alerting capabilities.
• Perform other job duties as assigned by Caterpillar management.
Soft Skills & Other Requirements:
• Ability to work independently and manage issue resolution proactively.
• Strong documentation and follow-up communication skills.
• Availability for off-shift and weekend support calls as part of an on-call rotation.
• Must be local or explicitly willing to relocate at own expense and be onsite from day one (Chicago or Peoria, IL).
Disqualifiers / Red Flags:
• Choppy job history / consistent job hopping.
• Lack of concrete, hands-on technical experience.
• Being overqualified for a Tier 2 support role.
• Non-local candidates who do not clearly state relocation plans.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
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