NEW JOB OPENING
INFORMATION TECHNOLOGY APPLICATION SUPPORT ANALYST
IN Hoover, AL, USA!

 

Date Posted: 05/26/2026
Hiring Organization: Rose International
Position Number: 501729
Industry: Financial Services
Job Title: Information Technology Application Support Analyst
Job Location: Hoover, AL, USA, 35244
Work Model: Onsite
Shift: Mon-Fri 8:00am-5:00pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 57.57
Max Hourly Rate($): 57.57
Must Have Skills/Attributes: Application Support, Technical, Troubleshooting
Experience Desired: Information Technology Experience (2-6 yrs); Application Support (2-6 yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Required Education:

• Associate's degree and 6 years in application support, IT, or other related experience



Preferred Education:

• Bachelor's degree and 2 years in application support, IT, or other related experience



Required Skills/Competencies:

• Ability to communicate technical problems and solutions to non-technical users

• Excellent written and verbal communication skills



Overview:

The Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.



This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.



Information Technology Application Support Analyst Primary Responsibilities:

• Obtains information on application design and functionality to propose solutions to end users

• Responds to client inquiries concerning software operation and troubleshoots system software and operator complications

• Monitors routine and critical processes and workflows to proactively identify problem trends

• Assists with application implementations and configuration

• Performs root cause analysis and provides technical solutions to production-related application errors

• Performs application testing in various environments

• Deploys service releases, patches, requests, and customizations, which may include regulatory and compliance mandatory dates

• Resolves complex problems or issues

• Oversees multiple processes and may act as a procedural expert regarding policies, guidelines, or processes

• May act as a lead to less experienced associates

• May act as subject matter expert (SME)





  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.