Date Posted: 01/26/2026
Hiring Organization: Rose International
Position Number: 496132
Industry: Financial Services
Job Title: IT Application Support Analyst
Job Location: Birmingham, AL, USA, 35244
Work Model: Hybrid
Work Model Details: 3 days in office, 2 days remote
Shift: 8:00 am - 5:00 pm, Monday- Friday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 28.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Application Support, Banking/Financial, JIRA, Mainframe, ServiceNow, Troubleshooting
Experience Desired: Experience supporting enterprise applications (2+ yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
• Bachelor's degree in a related field
Required experience/skills:
• Prior experience in a banking or financial services environment
• Strong knowledge of servers and databases
• Experience supporting enterprise applications
• Experience with ticketing and issue-tracking tools such as ServiceNow OR Quest
• Experience with JIRA
Preferred experience/skills:
• Mainframe experience is a plus
Job duties:
• Provide support for IT system applications, including both backend and frontend components
• Work closely with technology partners and vendors to investigate and resolve application issues
• Troubleshoot and resolve production incidents, vendor-related issues, and service tickets
• Analyze and resolve customer-reported issues (e.g., investigating backend systems to identify and resolve login latency for banking applications)
• Manage and resolve incidents and requests through ticketing systems
• Ensure timely communication and resolution of application-related issues
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
EMPLOYEE COMMENTS