Date Posted: 05/26/2026
Hiring Organization: Rose International
Position Number: 501692
Industry: Pharmaceutical/Healthcare
Job Title: Technical Support Representative
Job Location: Smithfield, RI, USA, 02917
Work Model: Onsite
Shift: Mon-Fri 8-hour shift that could fluctuate to accommodate day/night projects and different time zones
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 17.00
Max Hourly Rate($): 17.00
Must Have Skills/Attributes: Customer Service, MS Excel, Troubleshooting
Experience Desired: Relevant work experience is needed in tech support, basic troubleshooting (1+ yrs); Knowledge of Microsoft Outlook, Word, and Excel (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education
• A Minimum of a High School Diploma or Equivalent
Required Qualifications/Skills/Experience
• A minimum of 1 year of relevant work experience is needed in tech support, basic troubleshooting, etc
• Possess basic troubleshooting and problem-solving skills
• Working knowledge of Microsoft Outlook, Word, and Excel preferred
Preferred Qualifications/Skills/Experience
• IT hardware installation experience preferred but not required
Tech Support Representative Overview
• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site, implementing the hardware
• This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)
• Calls will be received through a queue, and outbound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls, you will also be required to provide updates via email, Excel etc
• You will be provided all required training and a handbook for each project as well as necessary application/systems access
Job Duties
• This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center)
• Calls will be received through a queue, and outbound calls could be required. As calls are handled, a tracking application will be updated, and system validations will be made. When not handling calls, you will also be required to provide updates via email, Excel, etc
• You will be provided all required training and a handbook for each project, as well as necessary application/systems access
• Provide on-site field technicians with first-level technical support for troubleshooting issues encountered in stores during technology implementation/upgrades and ensure project implementation protocols are followed - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
EMPLOYEE COMMENTS