NEW JOB OPENING
RESPONSE TEAM ANALYST
IN Austin, TX, USA!

 

Date Posted: 06/12/2026
Hiring Organization: Rose International
Position Number: 502774
Industry: Social Media
Job Title: Response Team Analyst
Job Location: Austin, TX, USA, 78701
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 30.00
Max Hourly Rate($): 36.00
Must Have Skills/Attributes: Communications, Escalations Policy, Investigations, Trust and Safety
Experience Desired: Trust & Safety, content moderation, escalations management, online operations, customer support (4+ yrs); Demonstrated accuracy and sound judgment in reviewing complex or ambiguous escalations (4+ yrs); Familiarity with escalation management tooling and workflow systems (4+ yrs); Flexibility and willingness to work across different escalation workflows and policy domains (4+ yrs); Experience with analytical tools (e.g. Excel, SQL) for personal productivity and reporting (4+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Position is onsite in Austin, TX and Menlo Park, CA



Required Education/Certification:

•High school diploma



Preferred Education/certification:

•Bachelor's or advanced degree in a related discipline such as policy, legal, business, international relations or information systems



Required Skills:

•4+ years of experience in Trust & Safety, content moderation, escalations management, online operations, customer support, or similar roles for a technology company

•Demonstrated accuracy and sound judgment in reviewing complex or ambiguous escalations across multiple policy domains

•Ability to interpret and consistently apply complex policy implementation guidelines and enforcement protocols across both content and advertiser policy frameworks

•Ability to work with graphic and objectionable content coupled with a broad understanding of Client Community Standards and Advertiser & Commerce Policies

•Flexibility and willingness to work across different escalation workflows and policy domains as directed by organizational need

•Ability to make sound judgments under tight deadlines and competing priorities

•Effective communication skills, including the ability to clearly articulate enforcement decisions and rationale

•Familiarity with escalation management tooling and workflow systems

•Years of experience : Minimum 6 but 8 is highly preferred



Preferred Skills:

•Experience spanning both content/integrity and advertiser/commerce enforcement domains

•Experience with analytical tools (e.g. Excel, SQL) for personal productivity and reporting

•Knowledge of region-specific social media legislation or regulatory frameworks

•Understanding of client's suite of advertising and commerce products and how enforcement impacts businesses



Day-to-Day Responsibilities:

•Solve problems on client’s family of apps propose creative solutions, sense of urgency



How will performance be measured

•Precision of enforcement decisions, accuracy of tool usage in enforcement decisions, ties around precision of investigations, enforcement and communications



•CW’s will be encountering graphic or objectionable content (imagery, video, or written) in the course of their work







  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

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