NEW JOB OPENING
SERVICE DESK ANALYST
IN White Plains, NY, USA!

 

Date Posted: 05/20/2026
Hiring Organization: Rose International
Position Number: 501497
Industry: Utility
Job Title: Service Desk Analyst
Job Location: White Plains, NY, USA, 10606
Work Model: Onsite
Shift: 8:00 AM to 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 24.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Active Directory, Microsoft Office 365, Microsoft Outlook, Windows 10
Experience Desired: Remote phone support (4 yrs); General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops (4 yrs); Intune, Webmail, Cisco Jabber, Meeting Place, Active Directory, Active Roles, Quest Password Manager (4 yrs); SAP & Maximo for password unlock or resets (4 yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Required Education:

• Associate degree in Information Systems



Desired Education:

• 4-year college degree is preferred



Required Skills:

• Minimum 4 years prior demonstrated experience

• Remote phone support

• Exceptional written and oral communication skills

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

• Ability to absorb and retain information quickly

• Ability work independently with minimal supervision

• Sitting for extended periods of time

• General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support

• Windows 10

• MS Office (versions 2016/O365)

• MS Outlook (versions 2013/16/ O365)

• Intune & Webmail

• Cisco Jabber / Meeting Place

• Active Directory / Active Roles / Quest Password Manager

• SAP & Maximo – password unlock\resets

• Enterprise\departmental applications specific to Client

• Periodically support other IT Groups as needed



Project Overview

The Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours.



Job Functions & Responsibilities

• Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner

• Access the Footprints ticketing system to create or resolve tickets

• Ability to RDP into a machine to fix an issue

• Preform password resets

• Resolve any VPN access issues

• Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications

• Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

Apply Now

Send me a reminder to complete this application
Apply Now

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.