NEW JOB OPENING
SERVICE DESK ANALYST
IN Niagara Falls, NY, USA!

 

Date Posted: 06/26/2026
Hiring Organization: Rose International
Position Number: 503390
Industry: Utility
Job Title: Service Desk Analyst
Job Location: Niagara Falls, NY, USA, 14305
Work Model: Hybrid
Work Model Details: 3 days per week in office
Shift: 7.5-hour workday with .5-hour unpaid lunch
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 20.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Active Directory, Helpdesk, Microsoft Outlook, Technical Support, Troubleshooting
Experience Desired: General Troubleshooting skills with various hardware (2+ yrs); Remote phone support (4+ yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Required Education

• Associate degree in Information Systems



Preferred education:

• A 4-year college degree is preferred



Required experience:

• Minimum 4 years of prior demonstrated experience



Job Overview:

• The Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner

• Document all pertinent end-user information

• Resolve computer issues on impact

• Escalate calls to appropriate support groups in IT

• Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours



Required qualifications:

• Remote phone support

• Exceptional written and oral communication skills

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

• Ability to absorb and retain information quickly

• Ability work independently with minimal supervision

• Sitting for extended periods of time



Required Technical Skills

• General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support

• Windows 10

• MS Office (versions 2016/O365)

• MS Outlook (versions 2013/16/ O365)

• Intune & Webmail

• Cisco Jabber / Meeting Place

• Active Directory / Active Roles / Quest Password Manager

• SAP & Maximo – password unlock / resets

• Enterprise\departmental applications



Responsibilities

• Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner

• Access the Footprints ticketing system to create or resolve tickets

• Ability to RDP into a machine to fix an issue

• Perform password resets

• Resolve any VPN access issues

• Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications

• Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

EMPLOYEE COMMENTS

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