Date Posted: 12/11/2025
Hiring Organization: Rose International
Position Number: 494540
Industry: Government
Job Title: Application Analyst
Job Location: Boston, MA, USA, 02108
Work Model: Hybrid
Work Model Details: This position requires on-site 2 days a week
Shift: 8 to 5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 45.00
Max Hourly Rate($): 50.00
Must Have Skills/Attributes: QA, SDLC, Support Analyst
Experience Desired: Perform ad-hoc data queries and generate ad-hoc reports. (1 yrs)
**C2C is not available**
Job Description
***Only qualified Application Analyst candidates located in the Boston, MA area will be considered due to the position requiring an on-site presence***
Required Experience, Knowledge & Skills:
• Experience in performing system analysis across the full SDLC, including requirements gathering, design, testing, and implementation
• Experience with providing second-level application support and troubleshooting complex functional or integration issues
• Experience with configuring environments, installing releases, promoting builds, or performing database refreshes
• Experience with creating ad-hoc SQL queries or generating custom reports for business or operational needs
• Experience with coordinating issue escalations to internal IT teams or external vendors and documenting the resolution steps
The Application Analyst will perform system analysis, application administration, and application support activities for the HASTUS application, a transit scheduling and operations management application for the public transit industry. HASTUS is a specialized application utilized for transit operations management. The application consists of an integrated suite of modules used for various functions across transit operations, including service planning & analysis, scheduling, employee work & vacation selection, workforce management, day-of-operation management, and timekeeping for bus, light rail, and heavy rail operations
Job Responsibilities:
• Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support
• Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements
• Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements
• Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides
• Provide 2nd-level support for application issues, including issues with application functionality, environment configuration, and/or system integrations
• Respond to and resolve, or escalate, application issues raised by end-users and/or system alerts, performing detailed documentation of troubleshooting steps and/or issue resolution
• Escalate issues to internal IT teams (Server, Network, Database, etc.) and/or software vendor, as needed
• Perform user access provisioning, including new user account establishment and access permission updates
• Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes
• Schedule, monitor, and troubleshoot issues with batch processes
• Perform ad-hoc data queries and generate ad-hoc reports
• Provide content knowledge and clarifications to the QA team regarding the designed behavior of the application to facilitate the creation of test scripts
• Handle sensitive and confidential information in an appropriate manner
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner
• Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call
• Work any shifts and/or locations as assigned or directed, including occasional night and/or weekend work
• Perform related duties and projects as assigned - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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