NEW JOB OPENING
FORECASTING ANALYST
IN Irwindale, CA, USA!

 

Date Posted: 03/31/2026
Hiring Organization: Rose International
Position Number: 499142
Industry: Utility
Job Title: Forecasting Analyst
Job Location: Irwindale, CA, USA, 91702
Work Model: Onsite
Shift: M-F 8-5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 49.90
Max Hourly Rate($): 49.90
Must Have Skills/Attributes: MS Excel, SQL, Tableau
Experience Desired: Five or more years of experience performing resource management and/or business planning. (5 yrs); minimum 4 years of direct contact center WFM experience may substitute (4 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Day-to-Day Responsibilities/Workload

• This role is responsible for building workforce plans that support our day-to-day operations.

• It includes forecasting, staffing plans, schedule development, and performance analysis, with close partnership across Operations, Systems, and our vendors to keep service on track.

• This person is expected to understand what’s happening on the floor, explain why it’s happening, and recommend clear actions to address it.



Required Skills/Attributes

• Hands-on WFM experience in a contact center (forecasting + scheduling + performance analysis)

• Strong understanding of key call center drivers and metrics:

• Forecast inputs (volume, AHT, shrinkage), service level/ASA, abandon rate, occupancy, adherence, backlog

• Proven ability to turn data into operational recommendations, not just reports

• Advanced Excel skills (pivot tables, lookups, nested formulas, PowerQuery)

• Experience producing staffing plans and explaining tradeoffs (service vs cost)

• Comfortable working with ambiguity and changing priorities (weather/events/outages/system issues)

• Strong communication skills, able to clearly explain performance drivers and provide direct, easy-to-understand updates

• Strong stakeholder partnership collaborating well with Operations and vendors

• High attention to detail and follow-through (schedule accuracy, assumptions, documentation)



Desired Skills/Attributes:

• Experience with WFM platforms such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc.

• Experience with multi-site and/or vendor/BPO operations (and managing different shrinkage patterns)

• Experience supporting multi-skill routing and queue/skill strategy

• Knowledge of intraday management practices and real-time levers (OT, VTO, reassignments, skill changes)

• Familiarity with capacity planning for seasonal peaks and event-driven volatility (outages, billing cycles, weather)

• SQL, Power BI/Tableau, or data modeling skills

• Experience building standard work, playbooks, governance routines, and reporting automation

• Exposure to labor rules / union environment (if relevant), timekeeping systems, and policy constraints

• Experience coaching/mentoring and driving adoption of WFM best practices



Desired Skills/Attributes

• Degree preferred; minimum 4–6 years of direct contact center WFM experience may substitute

• Minimum Years of Experience: Five or more years of experience performing resource management and/or business planning.



  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

Apply Now

Send me a reminder to complete this application
Apply Now

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.