NEW JOB OPENING
CUSTOMER CONTRACT ANALYST
IN Tempe, AZ, USA!

***Only qualified Contract Operations Analyst candidates located near Tempe, AZ to be considered due to the position requiring an onsite presence***



Required Education

• Bachelor's Degree (BA/BS) or equivalent professional experience required



Required Experience

• 1–3 years of experience in commercial contract operations or related fields

• Experience supporting contract administration, pricing activation, customer maintenance, and contract lifecycle activities

• Experience working with distributors, GPOs, sales teams, and commercial operations stakeholders

• Experience managing high-volume inquiries and supporting process improvement initiatives



Technical Skills

• Strong Microsoft Excel skills with the ability to manipulate large datasets and extract insights

• Experience with SAP BI, Power BI, and QlikView

• Familiarity with SAP, Vistex, and JDE ERP systems preferred

• Experience utilizing automation tools, reporting tools, and BOT technologies

• Ability to analyze contract and pricing data and generate actionable insights



Soft Skills

• Strong analytical and problem-solving abilities

• Excellent verbal and written communication skills

• Strong organizational and time management skills

• Ability to collaborate across cross-functional teams

• Customer-focused mindset with strong attention to detail

• Ability to manage multiple priorities in a fast-paced environment



Responsibilities

• Ensure accurate execution of letters of commitment, customer setup and maintenance, GPO group transitions, and local contracts for new and renewal agreements

• Serve as a primary point of contact for internal and external pricing activation and membership inquiries

• Collaborate with distributor partners, GPOs, sales teams, commercial operations teams, and customers

• Support operational capabilities, policy execution, process optimization, and governance initiatives

• Manage and resolve high volumes of stakeholder inquiries using automation and reporting tools

• Lead and participate in internal and external calls to resolve contract and pricing-related issues

• Support customer pricing eligibility reviews for GPO and local agreement requests

• Manage pricing activation transitions, roster alignment, and effective date setup activities

• Process member account additions and removals across multiple ERP systems

• Prepare and distribute dealer notifications regarding contract pricing and membership changes

• Maintain documentation of membership-related pricing exceptions and contracting playbooks

• Communicate time-sensitive membership exceptions to cross-functional stakeholders

• Identify local agreements requiring modifications due to GPO group transitions

• Support GPO fee reporting accuracy through contract review and analysis

• Serve as a subject matter expert for process improvements related to LOC, CS&M, and GPO transitions

• Collaborate with distributor partners on contract loading and testing activities

• Partner with business stakeholders to improve contract execution and renewal processes

• Identify opportunities to enhance customer experience through process and service improvements

• Work with cross-functional teams to resolve contract execution activities impacting pricing accuracy

• Participate in distributor calls to support issue resolution and operational excellence

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**