Date Posted: 05/08/2025
Hiring Organization: Rose International
Position Number: 482427
Job Title: Program Support Specialist
Job Location: Albany, NY, USA, 12237
Work Model: Hybrid
Shift: 8:00 AM - 4:00 PM
Employment Type: Temporary
Estimated Duration (In months): 24
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Call Center, Customer Service, Data Entry, MS Office, Order Management, Order Processing
Job Description
**Our pay rate is competitive based on the Client’s desire for the best overall value. Pay rate is determined based on skills required, years of experience, and specific Client requirements.**
Required Education:
• High School Diploma
Required Skills, Experience, and Knowledge:
• Experience reviewing information for completeness and accuracy
• Attention to detail
• Experience using Microsoft Office applications (including Word, Excel, and Outlook)
• Experience using online (web-based) computer systems
• Excellent communication skills, including telephone skills and customer service
• Ability to work independently and prioritize workload
• Vast experience (5+ years) in 2 main functions: order review/processing and responding to provider phone inquiries, and immense historical knowledge and provider relationships
Vaccine Program Support Specialist Job Responsibilities:
• Answer the Call Center telephone, field questions from the general public and health care providers, and/or refer callers to subject matter experts
• Review and process vaccine orders, which include communication with healthcare providers to ensure orders are accurately completed and use of the online Immunization Information System
• Process reports of expired/spoiled vaccine from provider offices and convey information to supervisors
• Enter data into the online Vaccine Tracking System and verify provider demographics and vaccine return processing
• Track provider information related to vaccine purchases and expired/spoiled vaccine information, and present information in a clear, concise format
• Track vaccine inventory related to emergency preparedness activities
• Track receipt and ensure completeness of provider enrollment forms, both for new enrollees and during the annual renewal period. Maintain and update provider profiles as necessary
• Contact providers to obtain and verify demographic and/or patient profile information
*Offers are contingent upon successful completion of background check requirements*
No parking is provided at this location.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
EMPLOYEE COMMENTS