Date Posted: 10/24/2025
Hiring Organization: Rose International
Position Number: 490489
Industry: Business Services
Job Title: Print Support Specialist
Job Location: Kalamazoo, MI, USA, 49048
Work Model: Onsite
Shift: Normal Hours 8 am to 5 pm
Employment Type: Temporary
FT/PT: Part-Time
Estimated Duration (In months): 4
Min Hourly Rate($): 21.00
Max Hourly Rate($): 21.00
Must Have Skills/Attributes: Account Management, Customer Service, Project Management
Experience Desired: Support of printer devices (3+ yrs); IT Help Desk Support experience (3+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education/Experience:
Requires a high school diploma or equivalent
Required Qualifications:
• Responsible for the daily on-site support of printer devices.
• Responds to customer requests for technical support and training with the focus being on customer service.
• Documents all service calls and requests into system.
• Works to ensure that the service level agreements between the customer and CLIENT are achieved.
• In addition, responsibilities include management of an on-site parts/consumables inventory.
• A technical candidate would be successful in this role.
• There is extensive lifting and walking.
• No more than 50 lbs.. If more than 50 lbs. assistance will be provided.
Required Technical Skills:
• IT Help Desk Support experience (application & hardware support) - Technical Training & Certifications: HP Certifications KNOWLEDGE, SKILLS AND ABILITIES
• Excellent customer service skills - Good project management skills and ability to prioritize tasks - Strong technical knowledge of network and site-specific printers, and company products
• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.
• Work assignments are diversified.
• Examples of past precedent are used to resolve work problems.
• New alternatives may be developed to resolve problems
• Modest physical effort is required
• Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)
• Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
EMPLOYEE COMMENTS