Date Posted: 06/17/2026
Hiring Organization: Rose International
Position Number: 502964
Industry: Government
Job Title: Program Assistant
Job Location: Madison, WI, USA, 53703
Work Model: Onsite
Shift: Mon- Fri 7:45AM-4:30PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 15.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: Administrative, Customer Service, Data Entry, Healthcare, Microsoft Outlook
Experience Desired: Knowledge of customer service methods (1 yrs); Knowledge of coding for health care service procedures (1 yrs); Knowledge of medical terminology (1 yrs); Knowledge of investigative techniques (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High School diploma or equivalent
Required skills, knowledge, and Abilities:
• Effective oral and written communications
• Knowledge of customer service methods
• Knowledge of investigative techniques
• Knowledge of dispute resolution methods, principles and techniques
• Knowledge of and skill in problem solving and conflict resolution techniques
• Knowledge of medical terminology
• Knowledge of coding for health care service procedures
• Skill in a PC environment
• Skill in working in a team environment
• Effective oral and written communication skills
• Basic mathematic skills to perform payment calculations
• Ability to read, interpret and apply statutes and administrative rules
• Ability to deal with medical reports, documents and other factual materials
• Ability to work with computer health service cost databases and imaging systems
• Ability to make difficult and unpopular decisions and work with diverse groups
• Ability to maintain cooperative relationships with co-workers and division staff
Job Summary:
Under the supervision of the Legal Services Bureau Deputy Director this position is responsible to resolve health care disputes over the reasonableness of fees and necessity of treatment for medical services provided to injured workers; prepare cases for resolution of disputes involving the pharmacy fee schedule; and provide professional and administrative support with handling claim correspondence.
Essential Duties and Responsibilities:
• Resolve health cost disputes involving reasonableness of fees for medical services provided to workers for work related injuries and disputes involving the pharmacy fee schedule (60% of the time)
• Prepare cases for resolution of necessity of treatment disputes (30% of the time)
• Provide information, instruction and assistance to the public for resolution of complex claim problems including resolution of health cost disputes (10% of the time)
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
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