Date Posted: 12/03/2025
Hiring Organization: Rose International
Position Number: 494156
Industry: Professional Services
Job Title: Front Desk Receptionist
Job Location: Austin, TX, USA, 78701
Work Model: Onsite
Shift: CST Business Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 25.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Customer Service, Front Office, MS Office, Receptionist, Written Communication
Experience Desired: Strong front desk and receptionist experience (2 yrs); Ability to manage visitors, calls, and security protocols (2 yrs); Experience with MS Office and basic workplace service systems (2 yrs); Excellent customer service and communication skills (2 yrs)
**C2C is not available**
Job Description
Qualifications:
• Minimum 2 years of relevant experience in a corporate office environment or related experience in hospitality and/or workplace services delivery desired.
• Prior experience in reception or office services related background preferred.
• Service-oriented demeanor.
• Positive, professional attitude and presence with the ability to provide excellent customer service and interact with many levels both inside and outside of the organization.
• Ability to maintain poise and professionalism in a fast-paced environment.
• Flexibility to work different schedules and in conjunction with team members' schedules and the ability to work overtime when needed.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team environment.
• Familiarity with Microsoft Office software, particularly Word, Outlook, and Excel.
• Performs other duties, tasks, and special projects as required or as assigned by the management team.
Position Summary:
Oversee the daily tasks and responsibilities of the office arrival area/desk. Serve as the first point of contact for guests and visitors to the Client office. Exude professional and welcoming demeanor, process requests quickly and effectively, and clearly understand and execute security measures as needed. Creates an overall experience for customers and guests that is positive and supportive.
Key Relationships:
Local office client services and operations leadership, hospitality/facilities supervisor, and One Team members. Assist client service staff in resolving hospitality-related issues and questions. Collaborate with team to ensure consistent delivery of office services in accordance with team standards.
Responsibilities:
• Professionally greet and direct all visitors and serve as a point of contact.
• Promptly and professionally answer and manage all incoming calls and relay messages.
• Maintain the arrival area and assist in supporting areas around the lobby as needed
• Use necessary applications and systems such as Service Desk to track internal workflow.
• Coordinate guest lists for security and maintain knowledge and other guest document protocols.
• Adept at using all features of telephone system and voice mail.
• Ensure coverage for the arrival area/desk and work closely with backups on a continued high level of support.
• Work on special projects in One Team and other duties as needed or directed.
• Team with other One Team members so that a professional level of client service is maintained, executed, and seamless.
• Collaborate with hospitality/facilities supervisor to identify and resolve client service challenges.
• Assist clients in reservation support for meeting rooms and workspaces.
• Provide check-in, check out, and reservation support and troubleshooting to local staff and guests.
• Generate daily system reports required to effectively manage programs.
• Comply with requirements for meeting set-up and last-minute modifications and execute in a professional manner.
• Cross-trains in other team functions and provides back-up support to other positions as needed.
• Accepts catering deliveries and reconciles orders against delivery; assists with set-up.
• Prepares meeting spaces by configuring rooms according to customer’s request; providing meeting support supplies; assisting with audio-visual equipment set-up; accepting catering deliveries, etc.
• Tears-down meeting space by ensuring clean-up of food and supplies; cleaning whiteboards, collecting materials left behind and disposing or storing as appropriate, etc.
• Prepares and maintains the physical space, teaming rooms, and conference rooms. Restocks supplies and ensures the space is neat, organized, and ready for use (either daily or as turnover occurs). Collaborates with the facilities team to report lighting, carpet, wall, etc. repairs.
• Identify, prioritize, and resolve issues in a proactive manner.
• Ability to lift 50 pounds.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
EMPLOYEE COMMENTS