Date Posted: 07/30/2026
Hiring Organization: Rose International
Position Number: 504947
Industry: Government
Job Title: Records Processing Specialist
Job Location: Menands, NY, USA, 12204
Work Model: Onsite
Shift: M-F 8:30- 4:45
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 22.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Administrative, Database, Executive Assistant, Scanning
Experience Desired: Experience in administrative support, clerical or records management (1 yrs); Experience processing high-volume documents (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Job Description
Required Education:
High School Diploma.
Preferred Required Qualifications/Skills/Experience
• Experience working with vital records, public records, or government documentation.
• Familiarity with VitalChek, FileNet, SPDS, or similar document management systems.
• Knowledge of records management, document retention, and indexing procedures.
• Experience processing birth, death, marriage, or other legal records is highly desirable.
Required Qualifications/Skills/Experience:
• 1+ years of administrative, clerical, records management, or data entry experience preferred.
• Experience processing high-volume documents with a strong emphasis on accuracy.
• Experience entering, verifying, and maintaining confidential records in electronic databases.
• Experience reviewing, coding, and filing documents according to established procedures.
• Experience handling sensitive and confidential information with discretion.
• Experience working in a fast-paced office or government environment is preferred.
• Experience with document imaging and electronic records management systems (e.g., FileNet) is a plus.
• Customer service experience supporting internal and external stakeholders is preferred.
Job Duties:
• 1st Level Support for Help Desk and Security Incidents
• Answer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk
• Accurately document all issues and requests during the initial call
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
• Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements
• Support users in the use of the system including, but not limited to, navigation, access, and reports
• If required, route issues and requests to appropriate second line of support
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base
• Knowledge of the core products supported by the Help Desk
• Participate in appropriate training, workgroups, and agency meetings
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
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