Date Posted: 05/07/2025
Hiring Organization: Rose International
Position Number: 482344
Job Title: Ticket and Event Administrator
Job Location: Remote, USA
Work Model: Remote
Shift: Shift: 40 hr/week. Must be available nights and weekends as required by the event schedule
Employment Type: Temporary
Estimated Duration (In months): 12
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Event Planning, Ticketing Systems
Job Description
Qualifications
• Proficient Microsoft Office skills
• Must be available nights and weekends as required by the event schedule
Education: Bachelor’s Degree; minimum of 5 years of related work experience; Prior customer service experience
Description:
• Connects with leaders and/or other stakeholders in the market regularly to understand client and internal priorities to build /administer the DTickets event pipeline
• Ensure the availability and ease of use of electronic tickets with all vendors
• Run the day-to-day process end-to-end
• Obtain notification of events and release pricing
• Present pricing information and recommendations to leadership (MP in market) for ticket sales
• Obtain pricing decisions/approvals from MP in the market
• Create and manage a general ticket email box
• Continuously monitor emails regarding tickets & events, and be responsive – may require evening and weekend hours
• Administer Ticket Management System (TMS)
• Manually enter all games/events into TMS, as soon as they are available, and pricing is determined
• Continuously monitor activity in TMS (i.e. several times a day, during the busy season)
• When PPMD requests are made, obtain approvals, as needed
• Send approval or rejection notifications to requesting PPMDs, along with any specific communication necessary (lead POCs sharing venue/event including whether clients or targets will be there, food instructions, conduct/ethics notifications, etc.)
• Track via TMS any games/events that are unused
• Address any communications from back office accounting rejecting closed or inappropriate WBS’ codes provided and obtain correct WBS from respective PPMD by stated deadlines
• Arrange/coordinate distribution of tickets
• Collect and summarize feedback from venue users, trouble shoot as necessary, and communicate as necessary to MP
• Participate in and report during regular national ticket administrator team calls
• Leverage venues for marketplace activities, exposure and networking
• Assess various contracts, understand terms, and project plan an approach to utilize all available benefits
• Own, foster and maintain relationships with external third-party venues and vendors including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs
• Explore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development and be economically feasible
• Customize by market and publish periodic (weekly/bi-weekly) relevant PPMD Ticket and Event communications; more as warranted
• In the event of sluggish ticket consumption, proactively communicate with PPMD’s for periodic discount price offerings
• Process payment of vendor invoices, ensuring accuracy, contract and firm/invoicing prepaid ticket compliance and guidelines
• Analyze utilization based on ticket allocations against contract/budget
• Collaboration with MP(s) to construct a scheduling strategy process, with ability to scale across multiple marketplaces
• Builds relationships and awareness with PPMDs and other stakeholders within the marketplace
• Balances accountability, escalation, and priorities between MP stakeholders and Office Experience Leadership
• Responsible for managing event pipeline and delivering event logistics exceeding customer expectations while adhering to meeting protocols and guidelines (cost savings, risk policies, contract approvals, etc.)
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
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