Date Posted: 10/28/2026
Hiring Organization: Rose International
Position Number: 509986
Industry: Government/Staffing
Job Title: Utility Consumer Affairs Specialist - Customer Service & Complaint Resolution
Job Location: Warwick, RI, USA, 02888
Work Model: Onsite
Shift: 8:00 AM - 4:00 PM (35 hours/week) (Monday-Friday)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 17.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: Case Management, Customer Service, Data Entry, Dispute Management, MS Office, Negotiation, Public Relations
Experience Desired:
Prior experience in a position involving customer service techniques, strategies, and approaches (3 yrs),
Working knowledge of the rules and regulations developed by the department (1 yrs),
Working knowledge of the applicable rates for all regulated utilities (1 yrs),
Ability to prepare consumer payment agreements (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High School Diploma or Equivalent
Required Skills, Knowledge, and Experience:
• Prior experience in a responsible position involving customer service techniques, strategies, and approaches
• Working knowledge of the rules and regulations developed by the department pertaining to consumer protection
• Working knowledge of the applicable rates for all regulated utilities
• Ability to prepare consumer payment agreements
• Ability to communicate effectively
• Ability to deal courteously with the public and resolve consumers’ concerns and/or problems
• Ability to understand and carry out written and oral directions
Utility Consumer Affairs Specialist Job Responsibilities:
• Respond promptly and professionally to consumer inquiries regarding utility services, billing, rates, and service concerns
• Investigate consumer complaints involving billing disputes, service interruptions, shutdowns, payment issues, and other utility-related concerns
• Explain applicable utility rates, consumer rights, responsibilities, rules, and regulatory requirements
• Apply applicable rules, regulations, orders, and consumer protection requirements when evaluating cases
• Prepare and negotiate consumer payment agreements with regulated utility companies
• Communicate with consumers and utility representatives by telephone, email, written correspondence, and follow-up communications
• Initiate callbacks and conduct appropriate follow-up to resolve outstanding consumer questions or requests
• Analyze case information, supporting documentation, and relevant regulations to develop conclusions and recommendations
• Prepare written reports, findings, recommendations, correspondence, and other case documentation
• Serve as an agency point of contact for utility-related consumer matters
• Plan, schedule, organize, and support informal and formal evidentiary hearings
• Help ensure hearings are conducted fairly, professionally, and in accordance with applicable rules and orders
• Perform related duties as assigned - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
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