NEW JOB OPENING
INSURANCE FOLLOW-UP REPRESENTATIVE
IN Monroeville, PA, USA!

 

Date Posted: 03/30/2026
Hiring Organization: Rose International
Position Number: 499064
Industry: Pharmaceutical/Healthcare
Job Title: Insurance Follow-up Representative
Job Location: Monroeville, PA, USA, 15146
Work Model: Hybrid
Work Model Details: Hybrid working model (in office 4 times a month)
Shift: 7:00-3:30PM EST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 19.22
Max Hourly Rate($): 19.22
Must Have Skills/Attributes: Billing, Claims, Collections, Insurance, MS Excel, MS Word
Experience Desired: Experience in healthcare reimbursement, insurance collections, or medical billing (1+ yrs); Experience in specialty pharmacy billing, claims resolution, or insurance follow-up (1+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education:

• High school diploma or GED



Required Qualifications/Skills/Experience:

• 1+ year of experience in healthcare reimbursement or insurance collections

• 1+ year of experience with Microsoft Office (Excel, Outlook, Word)

• Strong attention to detail and organizational skills

• Ability to work in a fast-paced, team-oriented environment

• Strong communication and customer service skills



Preferred Qualifications/Skills/Experience:

• Experience with specialty pharmacy billing or collections

• Experience in healthcare claims or reimbursement issue resolution



Insurance Follow-up Representative Overview:

• The Insurance Follow-Up Representative is responsible for ensuring timely and accurate resolution of outstanding insurance and patient credit balances within a specialty pharmacy setting

• This role involves reviewing accounts, maintaining detailed documentation, and communicating with insurance providers and patients to resolve discrepancies

• The position requires strong analytical and problem-solving skills, along with the ability to manage high-volume workloads in a fast-paced, team-driven environment

• Candidates will play a key role in supporting reimbursement processes while delivering excellent customer service to internal and external stakeholders



Job Duties:

• Review accounts related to prescription dispensing and resolve outstanding balances

• Maintain detailed and accurate documentation of account activities

• Update and manage patient demographic and billing information

• Complete assigned work queues in accordance with payer and company guidelines

• Communicate with insurance providers and third parties to resolve overpayments

• Process refunds accurately and in a timely manner

• Respond to inquiries via phone, internet, and written communication



Specific Details to Call Attention To:

• Hybrid role: approximately 4 days per month in office + additional days for training as needed

• Must live within 1 hour of the work location

• Schedule: Monday–Friday with flexible start time (7:00 AM – 3:30 PM EST)

• Focus on insurance follow-up, reimbursement, and collections

• Fast-paced, high-volume work environment

• Must reside within 1 hour of the work location
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

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