Date Posted: 09/04/2026
Hiring Organization: Rose International
Position Number: 506996
Industry: Media and Entertainment
Job Title: Procure-to-Pay (P2P), Accounts Payable Specialist - Supplier Support & Credit Review
Job Location: Nashville, TN, USA, 37201
Work Model: Onsite
Shift: 8:30 am to 5:30 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 25.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Customer Service, MS Excel, MS Office, Process Improvement
Experience Desired: Experience in Accounts Payable, Procure-to-Pay, customer service, shared services (1-3+ yrs); Proficiency in Microsoft Excel, Outlook, and Microsoft Office. (1-3+ yrs); Experience with Oracle Cloud, ServiceNow, or supplier portals (1-3+ yrs)
**C2C is not available**
Job Description
Required experience:
• 1-3 years of experience in Accounts Payable, Procure-to-Pay, customer service, shared services, or a similar support environment.
Required qualifications:
• Basic understanding of Accounts Payable and supplier processes.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple requests and priorities simultaneously.
• Comfortable working with deadlines and shifting priorities.
• Proficiency in Microsoft Excel, Outlook, and Microsoft Office.
• Ability to learn new systems and processes quickly.
Preferred Technical Skills:
• Experience with Oracle Cloud, ServiceNow, or supplier portals is a plus.
• Experience working with ServiceNow or another ticketing/case-management system preferred.
Job overview:
• The RampUp Specialist will provide temporary support to the Procure-to-Pay team by monitoring, reviewing, assigning, and helping resolve customer and supplier requests submitted through the RampUp ticketing system.
• This role will help ensure tickets are routed correctly and documented accurately.
• The ideal candidate is organized, customer-service focused, comfortable working in a high-volume environment, and able to learn PTP processes and systems quickly.
Responsibilities:
• This is an entry level AP type of role that manages statuses of invoices, processes credit notes primarily
• They will be focused on how we process vendor statements and credit notes using new proprietary technology developed for this process.
• They will answer cases coming in from suppliers, managing triage, checking status of invoices, will process credit notes.
• Support special effort dedicated to Credit Opportunity Review
• Receive AI-flagged supplier statement discrepancies
• Validate against invoice, payment, and PO history
• Determine if discrepancy is a true credit (duplicate payment, pricing error, unclaimed rebate, etc.) or a false positive
• Route confirmed opportunities to the appropriate recovery contact
• Maintain log of review outcomes for reporting and model improvement
• Monitor the RampUp ticket queue throughout the business day.
• Review incoming tickets and determine the appropriate category, priority, and assignment.
• Respond to routine supplier and internal customer inquiries.
• Follow up on aging, unassigned, or unresolved tickets.
• Escalate urgent or complex issues to the appropriate team lead or subject matter expert.
• Ensure resolution codes, categories, and ticket notes are entered accurately and consistently.
• Identify duplicate, spam, misrouted, or out-of-scope tickets.
• Reopen or redirect tickets when additional action is required.
• Maintain clear documentation of actions taken within each ticket.
• Assist with monitoring outstanding ticket volumes.
• Support testing and implementation of RampUp/ServiceNow process improvements.
• Identify recurring ticket trends and opportunities for process improvement.
• Work closely with PTP team members, SMEs, IT, and other business partners.
• Assist with documentation, job aids, SOPs, and training materials as needed. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
EMPLOYEE COMMENTS