Date Posted: 05/26/2026
Hiring Organization: Rose International
Position Number: 501715
Industry: Financial Services
Job Title: Account Setup Coordinator
Job Location: Knoxville, TN, USA, 37920
Work Model: Onsite
Shift: 1st Shift Mon - Fri 8am - 4:30pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 18.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Banking/Financial, Data Entry, MS Excel
Nice To Have Skills/Attributes: Account Management, fraud
Experience Desired: Previous experience in banking operations (AML, fraud or compliance) (1+ yrs); Prior financial services or merchant services experience (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Sprint Questions
1. Can you describe your experience handling outbound calls to customers or merchants regarding account issues or missing information?
2. Tell me about a time where attention to detail helped you catch or prevent an error.
3. What experience do you have working in compliance, banking operations, fraud, AML, or documentation-heavy environments?
4. How do you prioritize multiple cases or tasks while maintaining accuracy?
5. Describe a situation where you had to research an unclear issue and determine the correct next steps.
6. What tools or systems have you used for tracking work, documenting cases, or reviewing customer/account information?
7. Please explain any employment gaps longer than six months.
8. Are you comfortable working 100% onsite in Knoxville, TN Monday through Friday?
9. Are you comfortable making outbound calls daily as part of the role?
10. Why are you looking for a new opportunity at this time?
** Formatted Resume / MM/DD Of Birth / Last 4 of SSN / RTR / Date Available / Full Address **
Will do background check
Client: US Bank
Job Title: Account Setup Coordinator
Client Job ID: 15372
Duration: Through 12/31/2026
Hours: Monday – Friday, 8:00 AM – 4:30 PM
Location: Knoxville, TN 37920 (7300 Chapman Hwy) – 100% onsite
Bill Rate: $27.20/hr max
Pay Rate Range: $18 - $19/hr
Required Skills
• Strong verbal and written communication skills
• Comfortable making outbound calls to merchants/customers
• High attention to detail and accuracy
• Strong documentation and note-taking abilities
• Ability to work independently and take ownership of cases
• Microsoft Excel proficiency
• Data entry and computer navigation skills
• Ability to manage multiple systems/tools simultaneously
• Strong organizational and analytical skills
• Ability to adapt quickly to changing processes and requirements
• Professional and respectful customer interaction skills
• Ability to escalate issues appropriately when needed
• Comfortable working in a compliance-focused environment
Desired / Preferred Skills
• AML, fraud, compliance, KYC, or banking operations experience
• Prior financial services or merchant services experience
• Experience handling audit-sensitive documentation
• Experience working in high-volume operational environments
• Previous account review or remediation experience
Job Duties
• Review merchant and account documentation for completeness and compliance
• Contact merchants to remediate missing or inaccurate account information
• Document account review actions, decisions, and outcomes accurately
• Maintain audit-ready records and case documentation
• Research and resolve account-related issues independently
• Escalate complex or unclear situations to appropriate SMEs or partners
• Track and organize work using Excel and internal systems
• Ensure compliance standards and quality expectations are consistently met
• Balance multiple cases and priorities while maintaining accuracy
• Collaborate with internal partners to move remediation efforts forward
Job Summary
The Account Setup Coordinator supports the CET Account Review team by reviewing merchant and account information, remediating account issues, maintaining audit-ready documentation, and ensuring compliance standards are met. This role requires strong communication skills, attention to detail, professionalism with outbound merchant interactions, and the ability to manage multiple systems and workflows in a deadline-driven environment.
Interview Process
• Teams video interview
• Candidate must be on camera during interview
Work Environment
• 100% onsite in Knoxville, TN
• Open parking available with no parking fees
• Compliance-focused, deadline-driven operational environment
• Heavy emphasis on quality, documentation, and professionalism
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
EMPLOYEE COMMENTS