Sprint Questions
1. Can you describe your experience handling outbound calls to customers or merchants regarding account issues or missing information?
2. Tell me about a time where attention to detail helped you catch or prevent an error.
3. What experience do you have working in compliance, banking operations, fraud, AML, or documentation-heavy environments?
4. How do you prioritize multiple cases or tasks while maintaining accuracy?
5. Describe a situation where you had to research an unclear issue and determine the correct next steps.
6. What tools or systems have you used for tracking work, documenting cases, or reviewing customer/account information?
7. Please explain any employment gaps longer than six months.
8. Are you comfortable working 100% onsite in Knoxville, TN Monday through Friday?
9. Are you comfortable making outbound calls daily as part of the role?
10. Why are you looking for a new opportunity at this time?
** Formatted Resume / MM/DD Of Birth / Last 4 of SSN / RTR / Date Available / Full Address **
Will do background check
Client: US Bank
Job Title: Account Setup Coordinator
Client Job ID: 15372
Duration: Through 12/31/2026
Hours: Monday – Friday, 8:00 AM – 4:30 PM
Location: Knoxville, TN 37920 (7300 Chapman Hwy) – 100% onsite
Bill Rate: $27.20/hr max
Pay Rate Range: $18 - $19/hr
Required Skills
• Strong verbal and written communication skills
• Comfortable making outbound calls to merchants/customers
• High attention to detail and accuracy
• Strong documentation and note-taking abilities
• Ability to work independently and take ownership of cases
• Microsoft Excel proficiency
• Data entry and computer navigation skills
• Ability to manage multiple systems/tools simultaneously
• Strong organizational and analytical skills
• Ability to adapt quickly to changing processes and requirements
• Professional and respectful customer interaction skills
• Ability to escalate issues appropriately when needed
• Comfortable working in a compliance-focused environment
Desired / Preferred Skills
• AML, fraud, compliance, KYC, or banking operations experience
• Prior financial services or merchant services experience
• Experience handling audit-sensitive documentation
• Experience working in high-volume operational environments
• Previous account review or remediation experience
Job Duties
• Review merchant and account documentation for completeness and compliance
• Contact merchants to remediate missing or inaccurate account information
• Document account review actions, decisions, and outcomes accurately
• Maintain audit-ready records and case documentation
• Research and resolve account-related issues independently
• Escalate complex or unclear situations to appropriate SMEs or partners
• Track and organize work using Excel and internal systems
• Ensure compliance standards and quality expectations are consistently met
• Balance multiple cases and priorities while maintaining accuracy
• Collaborate with internal partners to move remediation efforts forward
Job Summary
The Account Setup Coordinator supports the CET Account Review team by reviewing merchant and account information, remediating account issues, maintaining audit-ready documentation, and ensuring compliance standards are met. This role requires strong communication skills, attention to detail, professionalism with outbound merchant interactions, and the ability to manage multiple systems and workflows in a deadline-driven environment.
Interview Process
• Teams video interview
• Candidate must be on camera during interview
Work Environment
• 100% onsite in Knoxville, TN
• Open parking available with no parking fees
• Compliance-focused, deadline-driven operational environment
• Heavy emphasis on quality, documentation, and professionalism
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
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