Date Posted: 05/28/2026
Hiring Organization: Rose International
Position Number: 501892
Industry: Consumer Services
Job Title: National Account Program Manager
Job Location: Brownsville, TX, USA, 78521
Work Model: Onsite
Shift: 8am- 5pm, Monday- Friday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 48.00
Max Hourly Rate($): 52.00
Must Have Skills/Attributes: Communications
Experience Desired: Project management or operational account management (5-10 yrs); Customer relationship management experience supporting large or National Accounts (5-10 yrs); Managing large-scale customer portfolios with high revenue accounts (5-10 yrs); Alarm, electronic security, or commercial security industry (2-3 yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Certifications/Licenses: Project Management Professional/Certified Security Project Manager
**C2C is not available**
Job Description
Required Education:
• Bachelor’s degree
Preferred License/Certification:
• CSPM or PMP certification
Required Experience/Skills:
• Strong experience managing National Accounts and customer relationships within the electronic security or alarm industry
• Advanced knowledge of commercial electronic security systems, installations, service delivery, billing, monitoring, and account operations
• Strong project management and operational leadership skills with ability to manage multiple large-scale customer accounts
• Ability to effectively communicate with executives, customers, project teams, subcontractors, and cross-functional departments
• Excellent presentation, communication, and stakeholder management skills
• Experience managing installation projects, service ticket portfolios, and SLA performance metrics
• Strong analytical and problem-solving skills with ability to identify trends and implement process improvements
• Knowledge of construction environments and coordination with General Contractors preferred
• Experience managing operational escalations and customer issue resolution
• Ability to lead, mentor, coach, and develop team members
• Strong organizational and matrix management skills
• Experience developing project plans, SOWs, execution playbooks, and operational documentation
• Intermediate to advanced MS Office and Project skills
• Ability to travel as required
Preferred Experience/Skills:
• Strong knowledge of sales, installation, service, billing, and monitoring systems supporting National Accounts
• Technical understanding of the electronic security industry
• Construction experience preferred
National Account Program Manager Overview: Provide leadership for all aspects of Operational account management responsibilities for a portfolio of National Account customers. This position will establish appropriate operational customer relationships and be the primary point of Operational contact with our largest key customers post-sales, effectively managing the customer touchpoints within our organization. Work with our Field Organization, other internal departments, sub-contractors, General Contractors, etc. for planning and delivering Installation projects and overseeing the Service Ticket portfolios for our National Accounts customers.
Responsibilities can also include sales support and facilitating customer requests/issues related to Monitoring, Billing, and A/R. May have responsibility for a single large account or multiple accounts. General dollar volume range of the portfolio of accounts is in the $5M - $12M range.
This position will work closely with other departments such as NAM’s, the Field delivery organization, Service, Engineering, Finance, Technical Solutions Group, Legal, Billing/AR, and other support groups.
National Account Program Manager Job Duties:
• Serve as the primary Operations Relationship Manager for assigned National Account customers
• Act as the main operational point of contact for customer communications, escalations, metrics, and performance reviews
• Manage delivery of installation projects and service ticket portfolios for assigned accounts
• Coordinate with internal teams, subcontractors, field operations, and General Contractors to ensure successful project execution
• Support customer requests and issue resolution related to monitoring, billing, service, and accounts receivable
• Develop and maintain strong customer relationships through regular communication and operational reviews
• Attend customer meetings and present operational updates, metrics, and performance reports
• Ensure projects and operational deliverables are completed within established timelines, SLAs, and customer expectations
• Analyze account performance data, identify trends/issues, and implement process improvement initiatives
• Collaborate with Engineering, Finance, Service, Legal, Technical Solutions, Billing/AR, and other support teams
• Develop project plans, scope documents, SOWs, execution playbooks, and forecasting reports
• Support resource planning, project scheduling, and operational delivery management
• Review and manage contracts with customers and General Contractors
• Ensure Quality Assurance and Quality Control processes are followed
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction
• May provide direct supervision and leadership to assigned team members - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS