Date Posted: 03/12/2026
Hiring Organization: Rose International
Position Number: 498282
Industry: Financial Services
Job Title: Account Review Specialist
Job Location: Knoxville, TN, USA, 37920
Work Model: Hybrid
Work Model Details: 100% onsite 2 - 3 week training then remote
Shift: Mon - Fri 8 hours between 7am - 6pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 17.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Account maintenance, Banking/Financial, MS Office
Experience Desired: Familiarity with Salesforce and KYC processes (1 yrs); Experience in banking or financial services (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Skills
• Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word, Teams, etc.).
• Advanced organizational and critical thinking skills.
• Exceptional attention to detail and the ability to work efficiently under pressure.
• Demonstrated adaptability to changing requirements.
• Commitment to maintaining confidentiality throughout all account review processes.
• Strong computer and data entry skills.
• Excellent verbal and written communication.
Desired Skills
• Knowledge of Anti-Money Laundering (AML) regulations.
• Experience in banking or financial services.
• Familiarity with Salesforce and KYC processes.
Job Duties
• Review and remediate customer accounts to ensure compliance.
• Collaborate with internal and external relationship managers and customers to resolve account issues.
• Maintain high standards of customer service while managing remediation efforts.
• Ensure accounts are policy-compliant within designated timeframes.
• Meet daily production and quality benchmarks.
• Document and track account activities accurately.
Typical Day
• Reviewing assigned customer accounts to confirm they meet compliance requirements.
• Communicating with relationship managers or customers to resolve account documentation issues.
• Updating account records and documenting remediation steps.
• Managing workload to meet daily production and quality goals.
• Ensuring compliance deadlines are met while maintaining strong attention to detail.
Job Description
The Account Review Specialist plays a critical role in ensuring customer accounts meet all internal policy requirements to align with federal Anti-Money Laundering expectations. This position involves partnering with relationship managers and customers to remediate accounts, deliver excellent customer service, and ensure compliance within strict deadlines. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS