The Customer
Fortune 500 Manufacturer

Problem #1
The customer needed support in implementing SAP R3.

The Rose Solution
Rose participated in the SAP solution center effort to make multiple development projects successful implementing SAP R3. Our professionals:

• Developed technical plans for SAP-related computer hardware, software, network tools and related infrastructure areas;
• Coordinated SAP technology plans with project management and MSG management;
• Assisted SAP project teams in preparing technology plans and resolving specific issues;
• Performed impact analysis of new technology on the SAP technical infrastructure;
• andPerformed capacity-planning analysis and coordinated implementation of new infrastructure components into the existing SAP environment. 

Problem #2
The customer needed support for SAP release 3.1 H.

The Rose Solution
Rose provided customer support for SAP release 3.1 H and served as the SAP customer support focal point using Quintas software to track calls. Rose:

• Coordinated efforts with other support desk functions to define a utilization approach consistent with the company's standards;
• Developed standard procedures and processes to support business and system objectives;
• Ensured an excellent repository of data which exists for management analysis of support calls;
• and Utilized support call tracking to assist in review of system enhancement design.